Alisa S.

When I submitted my request through Angies List, Steve from Cincinnati Door, called right away and talked me through the problems I was having with the garage door, asking me to describe some things as well as the age of the garage door opener. He was great at explaining things and quoted me a price of $429 to repair the garage door, replace the keypad outside the door, replace the touchpad next to the entrance to our home and 2 remotes. Because of everything he went through, I felt really comfortable that our cost would be $429. When my other request for quote contacted me, they could not give me that same information. So I chose Cincinnati Door and Window. As soon as the repair guy arrived and looked at my door, he tells me that generally it’s best to repair BOTH springs, since it is most likely going to fail soon. He then also needed to replace the coils on the rollers for the garage door. That changed my quote from $429 to final price being $568. I can understand the the coils, and not being aware of those until they arrived. BUT, I feel like it would have been nice if it was mentioned that I most likely needed to have the other spring replaced. I would have been better prepared for the price to jump. Other than that, the work was done well. It is very squeaky when opening the door, I’m hoping that will change with a little time.

Thank you for your feedback, and your business. We try to be as accurate as we can with our phone estimates, it is an estimate, not an exact quote. Sometimes we do find other issues when we arrive. That may be why some of our competitors refuse to give phone estimates. Also, your door should not be squeaking. We will schedule a return visit to inspect and correct at no charge.