We hear of this issue quite a bit. Here’s what happens; The cables for the garage door are connected to the springs, which counterbalance the entire dead-weight of the garage door.
It usually takes special tools and know-how to get garage door cables to reset properly and safely.
We urge all homeowners to NOT try and repair this yourself. Garage door cables and springs are under tremendous tension and should they come loose are extremely dangerous.
If you have an issue with your garage door not opening or closing correctly in the Cincinnati area, please call us at (513) 821-5095.